FAQ

Will you ever combine my order with someone else's?
Lots of companies will put your order in a mesh bag and wash it in the same machine with someone else's dirty laundry. They assume that you'll never know, but we think that's gross and promise to always handle every order separately.

Which laundry product brands do you use?
We use all ® brand laundry detergent and Downy fabric softener. 100% biodegradable and fragrance-free (hypoallergenic) detergents are also available upon request. We also have special products in stock to help remove athletic stains and smells.

I live in a secure building. What if I'm not home when you arrive?
Many secure buildings have "gate codes" used to give vendors keyless access. You can enter your gate code in the "special instructions" field when you create your order online.

If your building does not have a gate code, you can purchase one of our lockboxes ($25 at cost) to hold a spare key. 

Can you pick up and deliver at my work address?
Of course, but we must have access to your work address during the scheduled pick-up and delivery time windows.

How do I pay for a pick-up and delivery order?
We accept all major credit cards and charge your account after your laundry order is complete. If you do not have a credit card on file, our drivers are equipped with a Square reader and can process payment on delivery. We will e-mail a receipt after we process your payment.